Shipping & Returns
Shipping Policy
We at Petumet understand that simplicity, transparency and reliability are the key to delivering your order. This section provides you with all the information you need to know about our shipping methods, processing times, packaging and costs so you can shop with confidence.
Each order is carefully processed and packaged to ensure that your items arrive safely and in great condition. We aim to deliver a seamless and reliable service from order to door. When in doubt, or in need of assistance, our staff is always available.
Return & Exchange Policy
Return & Exchange Policy We are committed to offering our customers high quality products and a hassle-free shopping experience at Petumet. If there is an issue with your order, we are here to help and make it right. If your item is damaged, defective or incorrect, please contact us within 14 days of delivery with your order number and clear photos of the problem. If approved, we will provide a replacement or a refund if applicable.
We do not accept returns of change of mind or used products as our products are not suitable for return. No items will be accepted for any return or exchange if they are used or in any way altered from their original condition. We strive to provide fair and transparent service and our support team will assist you to resolve any issues as soon as possible.